FAQ

Frequently Asked Questions

How can I place an order?

The ordering process is simple! Just select the products you are interested in, add them to your cart, and then proceed to checkout. Follow the instructions, fill in your shipping details, and choose your preferred payment method.

What delivery methods are available and how much do they cost?

We offer several delivery options to suit your needs, such as courier services (InPost, DPD, Orlen Paczka, DHL, Pocztex) and InPost Parcel Lockers. The exact delivery costs and available options are displayed during checkout after you enter your address.

How long does order processing take?

Orders placed and paid for by 1:30 PM are usually processed the same day. Delivery time depends on the chosen method and carrier, usually between 1 and 2 business days.

Can I track the status of my order?

Yes, once your order has been shipped, you will receive a tracking number that allows you to monitor the shipment on the carrier’s website.

Do you ship internationally?

Yes, we ship orders abroad to all European Union countries. During checkout, you will be able to select the destination country and the delivery method available in that country. International deliveries are handled by DPD.

What should I do if my order arrives damaged or incomplete?

In such a case, please contact us immediately! We will resolve the issue as quickly as possible – by replacing the product or sending the missing items.

What payment methods do you accept?

We accept online payments (BLIK, instant bank transfers, payment cards) via secure payment systems (e.g., Przelewy24, Stripe). Cash on delivery is also available.

Are my payment details safe?

Absolutely. We use trusted and encrypted payment systems that ensure the security of your financial data.

Can I return a purchased product?

Yes, you have the right to withdraw from the contract and return the product within 30 days of receiving your order. The product must be in perfect condition, without any signs of use.

How does the return process work?

To make a return, fill out the return form (available on our website) and send it back together with the product to our address. Once we receive and verify the shipment, we will refund your payment within a few days.

What if the product is faulty?

If the product is defective, you have the right to file a complaint. Contact us, describe the issue, and we will guide you through the next steps. We will review your complaint and propose a solution (repair, replacement, or refund).